Archives For Information Governance

October & November will be frantic months of activities with a strong focus on Conferences. Check back often for updates and additions. In most cases I will be Tweeting and Blogging live from each conference;

Conferences:

Association of Change Management Professionals (ACMP): “2014 Change Connect Symposium” – October 1-2 – Microsoft Campus Commons (http://www.acmppnwnetwork.org/?page_id=326)

Digital Analytics Association (DAA): “Monster Analytics Mashup” – October 16th – Microsoft Conference Center (http://www.digitalanalyticsassociation.org/calendar_day.asp?date=10/16/2014&event=260#.VCWfF8LF-yM)

Information Age (UK): “Data Leadership 2014” – October 30th – The Grange Tower Bridge Hotel (London) (http://www.dataleadership.co.uk) :

Keynote: “Embracing The Data Leadership Nexus for Strategic Success”

UK Open Data Initiative: “ODI Summit 2014” – November 2-4 – British Film Institute (London) (http://summit.theodi.org/)

Articles:

IBM Big Data Hub: “The Privacy Corner”. “Discrimination and Other Abuses drive the Need for Ethics in Big Data” (http://ibm.co/1sKmkx0)

Information Age (UK): “Transforming into a Predictive Enterprise” (http://www.information-age.com/technology/information-management/123458506/holy-grail-big-data-becoming-predictive-enterprise)

Information Age (UK): “The State of Open Data” (November 15th (URL to be posted at time of publishing)

IBM Big Data Hub: “The Privacy Corner”. “Have we already lost the Privacy battle?” (November – Date TBD)

The Data Leadership Nexus (Blog):

“Reflections on Data Leadership 2014” (November 4th)

“How to Successfully Execute your Transformational Plan for becoming a Predictive Enterprise” (November 15th)

“The Data Leadership Nexus: (Recap)” (Updates throughout the month) (https://infomgmtexec.me/2014/09/16/recap-the-data-leadership-nexus/)

 

Churchill_V_sign_HU_55521As many readers of my articles, blogs and other social media postings well know I am a strong advocate for Business Leaders taking full accountability for all of the Big Data & Analytics strategies & initiatives employed across their enterprises. This accountability manifests from the fact that they are not only positioned at the pinnacle of all strategic endeavors within their organization, but have full responsibility for the stewardship of all Assets as they are defined in both a tangible and intangible fashion. Having said this the $64,000 question that lingers is: “Are they prepared, much less competent enough to take on this accountability?”. The answer for the most part is a resounding NO.

Why is this? As I outlined in my June 2014 article in IBM Data Mag (http://bit.ly/1vvhwea) and April 2014 article in Information Age (http://bit.ly/1j16Vk6), the paramount issues regarding the successful adoption and exploitation of Big Data & Analytics are two-fold: Business Leadership Shortcomings & Lack of Cultural Adoption. Both are very much inter-related and one takes its cue from the other i.e. Culture follows Leadership for the most part. The articles speak to the specifics in more detail than what I will address here, but let me excerpt a few salient quotes;

  • “Today’s Executives & Managers are trained primarily in Operations, Finance, Marketing & Sales, along with a bit of Strategy thrown in for good measure. If you review the profiles of the vast majority of senior executives about 50% have an advanced degree in their field of expertise (MBA, JD, CPA, etc.) but virtually none have been schooled in Decision Science, Information Theory, Analytics or Risk Management.”
  • “Organizations’ remain hierarchical in both structure and cultural behavior today. To change either of these requires engaged & competent Senior Executive teams who are committed to the outcome and will influence & align behaviors to support it.”
  • “The Big Data & Analytics paradigm is based on the notion that Organizations must more fully exploit their information assets and move to a culture of fact-based & data-driven decisioning in order to create new sources of sustainable competitive advantage in a disruptive world around them. To accomplish this, you clearly must engage all elements of the organization, not just a select few. Everyone must make this cultural shift away from hierarchical thinking & “gut-based” decision making to one where the full hierarchy is empowered based on their role & responsibilities to perform analysis and to make decisions as close to the “customer” as possible”

Based on all of this, I will get back to the theme of this posting; “The need for true Transformational Leadership to insure the pervasive success of Big Data & Analytics”. This was the message that I hammered on during this week’s #CXOAnalytics tweetchat with Tom Davenport and John Lucker (Deloitte, who sponsored the tweet-up) and will continue to reinforce at the upcoming MIT #CDOIQ event as well as in my presentation at October’s “Data Leadership 2014” event in London (http://bit.ly/1wFl2n2). I cannot emphasize to everyone enough that we are not going to solve this challenge by appointing Chief Data Officers, Chief Digital Officers, etc. to act as “Communicators and Influencers” between the IT Organization, Risk Management and Business Leadership. No matter what the pundits say and prognosticate, it is not a sustainable model and distracts from the true issue at hand – “Getting Business Leaders to rise to their Accountabilities”.

In my management consulting experience, much less as an executive in senior roles across my career, I have never seen Business Leaders shrink away from the opportunity to take on more and more strategic responsibilities in order to grow their portfolios as well as to deliver transformational results to their business. So why are they not taking ownership of Big Data & Analytics? We know that they are out there cheerleading these efforts based on customer testimonials and event presentations, but virtually none of these same folks “own, much less are fully accountable for its success (or failure)”. Most continue to leave this to IT or some surrogate. I believe that this is due to a lack of any fundamental competency, acumen and mastery in information theory, data science and analytics which leaves them extremely deficient in confidence, vision and leadership potential. In other words, “You cannot lead if you don’t understand what it is you are asked to lead”.

To overcome this we must take actions in the following areas;

1.- Define, Fund & Execute – Mentoring, Coaching and Instructional Programs to bootstrap the current generation of Business Leaders up the level of knowledge (and confidence) required to Lead existing Big Data & Analytics endeavors.

2.- Identify candidates for Next Generation Leadership roles and Mentor & Educate them to advanced levels of competency and acumen such that as they mature into more senior roles they have both the foundation in Big Data & Analytics required, but the hands-on leadership skills (and organizational knowledge) to succeed.

3. – Engage with the Organization’s Culture at Large to make the Big Data & Analytics Vision and its exploitation “Job No.1” for everyone. This engagement requires not only top-down leadership to drive it, but appropriate Change Management and Organizational Design experts to facilitate Cultural Adoption in the Transformed Organization.

These three points each merit a number of detailed follow-up postings which i will focus on for the balance of this Summer, but I did want to live up to the spirt of my title; you need “Transformational Leadership to achieve Big Data & Analytics Success”.

Cheers,

RL


MIT PhotoLast Weeks’ MIT Chief Data Officer and Information Quality Summit was a social media bonanza given the wide rage of coverage and groundswell of advocacy coming from all the camps who have a vested interest in seeing the concept of the “Data Czar” come to fruition. It was no less feverish of an event than those focused on Big Data or the role of the Data Scientist. It was truly an interesting spectacle to observe. I look forward to attending the next one of these “data fests” in the coming months.

As promised in my earlier postings on the Summit here is my Summary in the form of “Five Key Takeaways”

1.- There is no agreement as to “What is a Chief Data Officer?” It is an amorphous role description and has been designed to invoke thought rather than to define just what this executive should be Accountable and Responsible for in the grand scheme of things.

“Data is not stuff. It is the lifeblood of your enterprise and the Business is fully accountable for its Management and Leadership”

2.- A cross-sectional view of the CDO’s in attendance at the event (and a sampling of those not) indicates to me that this is (unfortunately) an IT role in most enterprises who have adopted it so far. This is disappointing, but not a surprise, given the lack of accountability for Information Management that most business leaders have failed to assume.

“IT is neither a seat of power nor influence in today’s enterprise. It is a cost center responsible for Service Delivery”

3.- Regulatory Compliance continues to be the dominant focus for all CDO Discussions and Activities. Keeping their CEO from being broadcast live during their “perp walk in his/her orange jumpsuit” for failure to accurately report on SARBOX, Dodd-Frank, Basel III, etc. is the major motivation for most CDO’s in Financial Services today.

“Risk and Compliance activities can be sources of Competitive Advantage for many enterprises if addressed as “strategic and core” rather than “necessary and evil” by the Organization and its Data/Information strategists and practitioners”

4.- MIT at large is studying (and experimenting with) the Chief Data Officer phenomena very closely. Using “Big Data” sources such as Interviews, Surveys and Social Media they are building a very detailed view (and analysis) of “The What and the Why” around the CDO and Data Scientist frenzies. Their “Cube” model (see my last posting) is a very interesting endeavor in respect to behavioral analysis and the tenants of good organizational design.

“To design a future state Organization focused on creating and embedding a culture of Information Management, Exploitation and Stewardship within it requires a deep understanding of the psyche of the current organization and its ability to change and adapt”

5.- The MIT CDO and Information Quality Summit has its roots in the study and analysis of Data Quality. It has been around for many years now and has only recently added the context of “Chief Data Officer” to its remit. However, the need to radically improve Data Quality has never been more paramount across all enterprises. We have yet to take this matter seriously and continue to treat it as a downstream activity or more cynically as “A hazard of doing business”. The more that we focus on the bright shiny objects of Big Data, Data Scientists, Chief Data Officers, etc. the less that we want to sustain the need to be ever-vigilant on improving Data Quality over the entire lifecycle for Information. We seem to have relegated ourselves to creating more of the same low quality data to attempt to analyze and make decisions from.

“Fundamentally, most data used by Organizations for Decision Making, Reporting and Insights/Analysis is suspect at best. We don’t understand its Provenance and resist all forms of Governance in terms of acceptable usage and behavior”.

As a final note, I will be writing a series of articles on the Chief Data Officer role for Information Age ( http://www.information-age.com/ ) over the coming months as well as speaking on it at upcoming industry events in the US & UK.

Stay Tuned!

Come hear SRP’s (Salt River Project) story at the upcoming DGIQ Conference in San Diego

IBM Champions Program

In conjunction with a webinar that I am participating in on 2/29 ( ZD & IBM – “Get More from your Data: How Business Analytics Gives You a Competitive Advantage”), I am  posting  a series of four blogs entitled “Business Analytics and the Mid-Market“.

(To attend my webinar on 2/29, Register at: http://b2b.ziffdavis.com/webcasts/improve-performance-your-data-business-analytics/?tfso=10480 )

This is Final installment (No. 4).in that series; ”

To recap from my previous 3 postings;

  • Business Analytics (BA) is “the use of data & analysis techniques to understand your business in a a way that facilitates better decision making”. BA is “fact-based decision-making in real-time based upon a 360 degree view of the business. It portends to offer the highest potential for competitive advantage of any strategic enabler (much less tactical or operational) available in the business leaders portfolio today, much less the future.
  • To achieve true Competitive Advantage (CA) one must embrace the notion of Business Analytics  in a holistic fashion in order to create “a pervasive culture of analysis and numerical literacy”. The 5 components of a holistic approach are; People, Processes, Technology, Culture & Data
  • To achieve competitive advantage (via differentiation), much less sustain it, Organizations must make Business Analytics a core competency and foster its deep usage across all domains of the business. Business Analytics must be made pervasive across the organization
  • Critical to the successful creation of Competitive Advantage is the role of the Business Analytics Strategy. It should encompass all domains of your business and support the 5 Pillars (People, Processes, Technology, Culture & Data) of a holistic approach to Business Analytics.
  • A successful Business Analytics Strategy (BAS) is one that is fully-aligned and synergistic with the Organizations’ Long-Term Strategy (3-5 years) and companion Near-Term Strategic Goals & Outcomes (1-2 years).
  • The key to developing your Business Analytics Strategy is to find the entry and inflection points in your strategy’s execution where BA can be embedded and used as either a catalyst or an accelerator for success.
  • The value of having an Analytics Partner (AP) in this process is substantial and in the early stages of any organizations’ journey to Analytics Maturity they can make the difference between success and disappointment, much less outright failure.

“Choosing an Analytics Trusted Advisor to support your BA Strategic Planning Process”

At this point we have established that pervasive Business Analytics (BA) can be a game changer for every Organization. To achieve Competitive Advantage (CA) from Business Analytics you need a well defined Strategy that aligns all BA activities and outcomes with the Business Goals & Objectives (BG&O) defined in both the long-term and near-term strategies & tactics of the Organization. This alignment should be across all major domains of the Business/Organization. Fostering and leveraging synergies found in core information assets into Analytical Focus Areas that benefit the entire organization is the cornerstone of such a Business Analytics Strategy.

Developing a BAS requires collaboration and partnership with an Analytics Trusted Advisor in the vast majority of cases. Most organizations in the Mid-Market do not have the depth of personnel or base of applied experience required to create a comprehensive Business Analytics Strategy internally. Staff efforts are mainly focused on Operational Performance and Innovation Activities and not on strategy endeavors, therefore justifying the need for a Trusted Advisor as being paramount to success. Choosing a BA Trusted Advisor is an early step in your Analytics Journey (AJ) and should be done after a thorough and rigorous interview & selection process. There are many Business Intelligence consultancies who claim to be as good at Business Analytics, but one should be wary of such claims. Although the worlds of Information Management (IM), Business Intelligence (BI) and Business Analytics are merging together at many levels, the expertise required to develop a successful Business Analytics Strategy  is limited to a small community of Consultancies and Suppliers. In most cases you will have to take a long-term view of the partner whom you choose in the context of not only helping you to develop your BA Strategy, but ultimately helping you to acquire & deploy the necessary solutions & capabilities required to insure that the strategic outcomes successfully achieved. The Business Analytics Trusted Advisor will provide support in developing, testing and optimizing early Analytical Models & Data Sets. All of these activities will be complimented with an effective plan & activity set for Change Management & Cultural Adoption for your Organization. A holistic approach to your overall Business Analytics Strategy and its successful execution requires a long-term view of achieving success and the support of Trusted Advisor whom can provide all of these types of services to the levels required.

Choosing your Analytics Trusted Advisor does not need to be an arduous process. It could be as simple as engaging with an existing partner or conducting a quick survey of the leaders in the Business Analytics space who have focus areas on your type of business (Mid-Market) and industry segment (Service Providers, Software/Technology, Retail, etc.). The market leaders will all have consulting teams & solution sets optimized for the specifics of your size & type, as well as having a deep portfolio of  critical enablers for Business Analytics success e.g Strategy Templates, Specific Analytics Solution sets (Customer, Finance, Corporate Performance, etc.), Change Management collateral, Information Governance guidelines, etc. All of these elements will be required over the long haul as you move from Strategy to Execution t0 Outcomes. Additionally, your BA Trusted Advisor will bring an overall discipline to the overall approach by helping you to focus on early quick wins in your Analytics Journey, as you change your culture to being an Analytics-Driven one over time. The depth and maturity of your BA Trusted Advisors appraoch to achieving such outcomes while reducing risk to a manageable level is a Critical Success Factor that every organization should look from in their partner(s).

In the end, each Organization must define the criteria and process for choosing and engaging with an Analytics Trusted Advisor. Going it alone is fraught with risks and should only be advocated if the Organization believes that it has the depth of experience and know-how to achieve Analytics Success on their own. In choosing your Advisor one must look for a leader who has made/demonstrated a commitment to supporting Organizations of your size, ambitions and market focus. Only a handful of Consultancies/Suppliers in the marketplace rise to this level of distinction.

For more information on one such Trusted Advisor in the market (IBM), please check out the following links;

http://www-01.ibm.com/software/analytics/excellence-center/

http://www-935.ibm.com/services/us/gbs/bao/

http://www-935.ibm.com/services/us/gbs/thoughtleadership/ibv-embedding-analytics.html