Archives For September 2013

“N.S.A. Gathers Data on Social Connections of U.S. Citizens” (NYT – Sunday, September 29, 2013)

Is there any “Illusion of Privacy” left at this point after such headlines? Doubtful, I would imagine. 

On Monday, September 30th @ 12:00 EDT I will be participating in a live TweetChat on #CXO entitled “Customer Privacy in the Age of Transparency”. For those who can follow along or tweet we are going to get into the meat of the topic of “The Illusion of Privacy and How to Contend with it”.

Here are some questions that we will be exploring during out 60-minute TweetChat:

  1. Is transparency helping or hindering the customer experience? Explain
  2. Can big data, transparency and privacy live together in harmony? Why or why not?
  3. Is it the customer’s job to protect their privacy? Whose job is it?
  4. Should privacy factors dictate how long customer data is kept? Why or why not?
  5. Who should determine what can and can’t be done with customer data? Should the customer have a say on social data?
  6. Can businesses trust their sources of customer data? How can they improve veracity?
  7. How can businesses incorporate governance into their customer data collection plans?
  8. What should tomorrow’s consumer privacy policies and plan look like?

A lot of material to cover is just one hour so be prepared. 

See you tomorrow.

“N.S.A. Gathers…